Do you need an interpreter? We have a variety of options to help you when visiting the clinic. You are welcome to bring a friend, family member or chaperone (18 years or over) to your consultation.
If this is not an option, here’s how we can help:
We can arrange an interpreter to be on the phone during your consultation. Regardless of whether it is in-person, by phone or video. An interpreter can also be on a call for a phone consultation. When booking your appointment please let us know if you need a translator and what language is required.
We can communicate with our patients through Relay if a consultation or query is over the phone. If you have a face-to-face consultation, we use iSign.
Our Community Support Worker can visit you at home to help you with understanding any documentation or medication information.
Things to note:
- All interpreters must be over 18 years of age; this includes family members.
- Interpretation services are free for enrolled/registered patients.
- Bookings must be made two business days in advance of the appointment. If it is urgent, we will do our best to get the appropriate interpreter available in a timely manner.
- Our practitioners will talk in a short collection of sentences so the interpreter can gain the meaning and have time to interpret to you.
Please note that for Immigration Medicals, additional charges apply for interpreting services. Please see the Immigration Medical page for more information.