As a patient with us, you will be registered with a specific practitioner, either a GP or a NP (nurse practitioner).
If you have long-term medical conditions, we encourage you to see your registered practitioner regularly in order to build up a relationship.
Developing a relationship with your GP/NP will ensure that they have a deeper understanding of your health situation and means that your appointments are more cost effective.
Your registered practitioner will also receive copies of any letters, results, or updates from other health organisations, so that they are aware of the circumstances of your health.
We offer in-person, phone, and video appointments for all of our appointment times.
You can book an appointment by calling us on 04 920 8850 during our opening hours.
We don't book appointments via email.
If you're registered with ManageMyHealth, you can also book online.
A standard appointment is booked for 15 minutes, based on the average appointment time.
Each standard appointment is for one person and is intended to properly deal with one issue.
If you need additional time for complexity or multiple issues, please book a double appointment. This will incur additional charges.
Some specific services, such as minor surgery, travel medicals, and long-acting reversible contraceptives, also take additional time. Please see our Fees page for more information.
If you no longer need your appointment, please let us know as soon as possible so we can make the appointment available for someone else.
If you don't attend your appointment or don't give us at least two hours' notice, then we reserve the right to charge you a non-attendance fee.
While our fees are controlled by the government, we understand that the costs of seeing your practitioner can be a barrier to accessing care.
If this is a concern for you then please do contact us as we are sometimes able to access funding to assist.
To get the most out of your appointment, it is important to prioritise what is worrying you the most.
This means identifying the key reason for the consultation and raising this first. You don't need to worry about starting off easy, your practitioner is keen to focus on what's important.
Try to focus on this particular issue and work with the practitioner to explore this issue in depth.
It helps to have clarified your symptoms and questions before the consultation; you can even write them down if it helps you remember. Be open, honest and as specific as possible, nothing you can say will surprise our team.
If the appointment is for you then, if possible, we recommend leaving the kids with someone else. This will help make the appointment much more effective.
If you've got an injury that needs to be seen quickly, come in and ask to see our acute nurse.
Our acute nurse will do an assessment, provide the necessary care and may involve a GP if required.
Please note that normal charges apply for this service, which will depend on which staff members are involved.
When we're closed you have two options for receiving urgent medical care.
The Wellington Accident and Urgent Medical Centre in Mt Cook provides after hours medical care in a primary care setting, and includes a fracture clinic for ongoing care and follow up for broken bones.
You can also go the Emergency Department at Wellington Hospital, where your urgency will be assessed and you will be prioritised based on severity rather than arrival time.
We welcome all feedback from our patients and their whānau.
If you feel that an experience with us hasn't gone well, we appreciate the opportunity to put this right where possible and to improve the way that we work.
If you have a concern, we encourage you to raise this initially with the person involved directly and/or their manager. This is normally the quickest way to resolve an issue, as they will be familiar with the situation.
You can find out more detailed information about our complaints process at Complaints.
If you would like to make a complaint, please do so by going to our Contact Us page and completing the form while selecting Feedback/Complaint.
Mon – Thurs: 8am – 8pm
Fri: 8am - 5pm
Sat: 9am – 12pm