FAQs

Click on a section to find related questions and answers

  • account_circleEnrolmentWe're currently enrolling!
    • addWhat is enrolling?

      Enrolment is the process of confirming that you are eligible to access public funding for primary health care in New Zealand.

      When you enrol you are enrolling with a Primary Health Organisation, who manage the distribution of primary care funding. By enrolling through us we are allocated funds which enable us to provide you with discounted costs and access to other PHO funded services.

      Our PHO is Compass Health.

    • addWhat are the benefits of enrolling?

      Enrolling gives you access to public health funding, so the primary reason is that it will be cheaper to come and see us.

      Enrolling also means that you are part of the wider Compass Health network, which will give you direct access to a wide range of services that Compass Health and its partners provide.

    • addDo I have to enrol?

      No, you don't have to enrol in order to see us about your health. If you don't or can't enrol then you're considered a 'casual' patient and you'll need to pay the full cost of your consultation

      If you need to see us because you've had an accident which will be covered by ACC then the amount you need to pay will be lower.

    • addWho can enrol?

      In order to enrol through us you need to meet the
      Ministry of Health's eligibility requirements.

      If you're not sure if you're eligible, get in touch with us and we can help.

  • monetization_onFees
    • addHow much does it cost to see us?

      Here are our fees for an enrolled patient appointment to see a GP:

      Age Charge
      Under 13 No charge
      13 - 17 $38
      18 - 24 $52
      25 - 44 $56
      45 - 64 $56
      65+ $52

      Our charges vary for other services, such as casual consultations, ACC visits, extended consults, minor surgery, prescriptions and practice nurse visits.

      We will work with you to identify the funding assistance available in your specific situation.

    • addWhen do I pay?

      In most cases we ask that you pay for your consultation at the time of your visit. In some cases we may provide services on account by arrangement with one of our receptionists.

      We do charge administration fees for unpaid accounts, and unpaid accounts are referred to external debt collection at your cost.

      We will always do our best to communicate with you before this happens.

    • addHow can I pay?

      We accept cash, cheques, EFTPOS and major credit cards (excluding American Express and Diners Club).

      If you have an account you can also pay us by direct credit:

      Johnsonville Medical Centre

      06-0541-0123337-25

  • access_timeAfter Hours
    • addWho can I see if the medical centre is closed?

      When we're closed you have two options for receiving urgent medical care.

      The Wellington Accident and Urgent Medical Centre in Mt Cook provides after hours medical care in a primary care setting, and includes a fracture clinic for ongoing care and follow up for broken bones.

      You can also go the Emergency Department at Wellington Hospital, where your urgency will be assessed and you will be prioritised based on severity rather than arrival time.

    • addWellington Accident and Urgent Medical Centre

      Tel: 04 384 4944

      Address: 17 Adelaide Rd, Mount Cook, Wellington

      Opening Hours: 8.00am - 11.00pm every day

      Appointments are not required

      Consultations at the AMC are not subsidised.

    • addWellington Hospital Emergency Department

      General Enquiries: 04 385 5999

      Address: Wellington Hospital, Riddiford Street, Newtown

      Opening Hours: 24 hours a day - 7 days a week

      Appointments are not required

  • assignmentHealth Code of Rights
    • addWhat are the Code of Rights for health consumers?

      The Code of Rights establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act.

      You can access the code of rights via the Health & Disability Commissioner website

    • addWho can I talk to if I have any concerns?

      If you have any concerns regarding your rights under the Code of Rights then please contact us using our secure enquiry form and we'll be happy to dicuss this with you.

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